As part of the Operations team, this role will provide support to our customers, particularlly those situated in regions where we does not have an established physical presence.



The Customer Application Engineer will diagnose and troubleshoot any software-related problems, help our customers install applications and programs, assist them with computer issues and explain technical details.



Duties & Responsibilities



The main duties are:



Consult, specify, install, configure, and provide support on issues related to: Lantek systems software suite, database server and CAD/CAM integration.
Support and implement customer projects in Lantek software.
Define solutions in exchange with customers.
Create specifications according to the customer's requirements.
Train customers and employees in Lantek systems (on-site and online).